Shopware Agency · Hosting & operations
We don't run our own data centers – and that's precisely the point. Hosting runs at our partner maxcluster, specialised in e-commerce. Setup, deployments, monitoring, updates and incident response are on us. You have one contact for shop and server.
The shop is slow. The host says: it's the code. The agency says: it's the server. And you sit in between losing revenue while two vendors pass responsibility back and forth. That's exactly the game we end – with hosting and shop operations under one responsibility.
What matters for Hosting & operations
Shopware needs an e-commerce stack, not standard web hosting. Redis for sessions and cache, OpenSearch for search, proper PHP tuning and well-designed HTTP caching decide whether listings respond in milliseconds or seconds. Generic hosting packages are the wrong foundation for shops with real order volume.
The deployment process is part of hosting. Changing things directly on the live system risks the checkout with every update. A staging environment, a pipeline and rollback capability belong to operations like backups do – they turn updates into routine instead of risk.
Observability beats reaction time. Good monitoring doesn't just show that the shop is down, but why it is getting slower: APM data such as server response times per route, slow queries and error rates. That way we fix causes before they become outages.
Load peaks are plannable. Black Friday, campaigns and seasonal business announce themselves – the environment has to be sized, tested and observed during the peak. Scaling only once the shop is already down means the revenue of that hour is gone.
What makes our work in Hosting & operations measurable
- 24/7
- Monitoring & alerting
- 6,000+
- orders/day in managed peak operations
- Staging
- Every release tested before go-live
- 1
- contact for shop & server
What hosting & operations covers with us
Managed hosting at maxcluster
An e-commerce-optimised stack with PHP tuning, Redis, OpenSearch and Varnish – run by a host specialised in shops, sized for your order volume.
Deployments & CI/CD
Releases run through a pipeline with staging environment and rollback – no FTP uploads, no changes directly on the live system.
Monitoring & alerting
Server response times, error rates and checkout health are under continuous observation (including Tideways). We see problems before your customers report them.
Updates & security
Shopware updates, plugin updates and security patches in fixed rhythms, tested on staging. Optionally combined with our second-level support with SLA.
Why hosting & operations with nextlevels
Hosting can be bought anywhere. The difference is who understands the shop behind it and takes responsibility for both.
One responsibility instead of a blame game
Shop code, deployments and server configuration sit with one team. When something breaks, we fix it – instead of pointing at others.
Specialised hosting partner
maxcluster runs e-commerce infrastructure as its core business. We combine their stack with our Shopware know-how into one package.
Peak-proven
Our largest client shops process more than 6,000 orders daily. Load peaks, campaigns and seasonal business are routine for us.
Operations with SLA
Monitoring, update rhythms and response times are contractually defined – combinable with our second-level support.
Data & Insights
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Frequently asked questions