Logo von nextlevels
Hey!

E-Commerce: Customer Groups & Price Lists

Customer Groups &Price Lists

In B2B, a one-size-fits-all price is rarely the reality. We configure customer-specific price lists, tiered pricing, and discount groups directly in Shopware 6 — optionally driven by your ERP. Every business customer sees their own conditions after login: their catalogue, their prices, their currency. Manual price coordination by email becomes a thing of the past.

Challenges you'll recognise

  • Sales staff must manually communicate prices on request because the shop shows the same public prices to all customers.
  • Customer-specific conditions only exist in the ERP and must be manually transferred to the shop whenever something changes.
  • Business customers see products in the shop that aren't relevant to them, or miss products that should only be available for their group.

Individual Price Lists

Shopware 6 allows you to store individual price lists per customer group or per individual customer. We configure tiered pricing, volume discounts, and customer-specific special prices so they apply automatically after login. Pricing rules can be time-limited, quantity-tiered, or tied to conditions.

ERP-Driven Pricing

When prices are managed in the ERP, we synchronise them automatically into the shop. Customer-specific conditions, framework agreement prices, and special arrangements come directly from your ERP — no manual maintenance in the shop. ERP updates appear in the shop promptly.

Catalogue Control

Not every B2B customer should see every product. We configure customer groups so that after login, only the approved products and categories are visible. New products automatically appear for the right groups as soon as they are released in the shop or PIM.

Purchase on Account & Limits

B2B customers frequently order on account with individualised payment terms. We configure payment method assignments per customer group and implement credit limits that automatically request alternative payment methods when exceeded. The logic runs directly in checkout without manual intervention.

Good to know

  • Pricing complexity requires a rule engine

    Tiered prices, discount groups, time validity, and customer-specific overrides cannot be managed manually. Shopware's pricing rule engine handles the evaluation logic automatically — provided it is correctly configured and synchronised with the ERP.

  • Catalogue filtering reduces complexity

    When customers only see the products relevant to them, the shop becomes clearer and search more efficient. Especially for large B2B catalogues with thousands of articles, customer-specific catalogue restriction is a genuine value-add.

  • ERP remains master for prices

    When prices are manually maintained in the shop, divergences from the ERP eventually arise. The cleanest solution is ERP-driven price synchronisation where the shop always reads from the ERP and never acts as the leading system.

Frequently asked questions

Can we store prices for individual customers rather than groups?
Yes. Shopware 6 supports pricing rules at customer group level and at individual customer level. We configure the prioritisation logic so customer-specific prices always take precedence over group prices, and both can be driven from the ERP.
How is it ensured that business customers see their conditions after login?
Shopware's pricing rule engine automatically evaluates after login which price lists and discount groups apply to the logged-in customer. We test this logic in various scenarios — tiered pricing, time validity, basket conditions — before it goes live.
What happens if a customer tries to buy products not approved for their group?
Products not approved for a customer group are simply not visible after login — not in search, not in categories. Direct URL access shows either a 404 page or a configured message that the product is not available.

Related articles from our blog

Why nextlevels

Success you can measure

With us you're always at the cutting edge of technology and benefit directly from our developer expertise. Together we analyze your shop, identify key areas and develop tailor-made solutions. Your goals and expectations are at the center of our work.

  1. Developers, not resellers

    Your shop is built by developers who understand the code — nothing gets passed to subcontractors.

  2. Shopware down to the detail

    Architecture, API integration and performance from hundreds of project hours.

  3. One team, every discipline

    Development, design and marketing from a single source — no friction at the handoffs.

  4. Built for growth

    We build for conversion, load time and revenue — not for gut feeling.

  5. Partner, not vendor

    We stay on after launch and keep developing your shop continuously.

Ready for your successful online shop?

Whether it's an improvement or a fresh start — a no-obligation conversation never hurt anyone.

Profile picture of Paul Kalisch, Executive Partner
Paul Kalisch
Executive Partner

You might also be interested in