E-Commerce: Customer Groups & Price Lists
In B2B, a one-size-fits-all price is rarely the reality. We configure customer-specific price lists, tiered pricing, and discount groups directly in Shopware 6 — optionally driven by your ERP. Every business customer sees their own conditions after login: their catalogue, their prices, their currency. Manual price coordination by email becomes a thing of the past.
Challenges you'll recognise
- Sales staff must manually communicate prices on request because the shop shows the same public prices to all customers.
- Customer-specific conditions only exist in the ERP and must be manually transferred to the shop whenever something changes.
- Business customers see products in the shop that aren't relevant to them, or miss products that should only be available for their group.
Individual Price Lists
Shopware 6 allows you to store individual price lists per customer group or per individual customer. We configure tiered pricing, volume discounts, and customer-specific special prices so they apply automatically after login. Pricing rules can be time-limited, quantity-tiered, or tied to conditions.
ERP-Driven Pricing
When prices are managed in the ERP, we synchronise them automatically into the shop. Customer-specific conditions, framework agreement prices, and special arrangements come directly from your ERP — no manual maintenance in the shop. ERP updates appear in the shop promptly.
Catalogue Control
Not every B2B customer should see every product. We configure customer groups so that after login, only the approved products and categories are visible. New products automatically appear for the right groups as soon as they are released in the shop or PIM.
Purchase on Account & Limits
B2B customers frequently order on account with individualised payment terms. We configure payment method assignments per customer group and implement credit limits that automatically request alternative payment methods when exceeded. The logic runs directly in checkout without manual intervention.
Good to know
Pricing complexity requires a rule engine
Tiered prices, discount groups, time validity, and customer-specific overrides cannot be managed manually. Shopware's pricing rule engine handles the evaluation logic automatically — provided it is correctly configured and synchronised with the ERP.
Catalogue filtering reduces complexity
When customers only see the products relevant to them, the shop becomes clearer and search more efficient. Especially for large B2B catalogues with thousands of articles, customer-specific catalogue restriction is a genuine value-add.
ERP remains master for prices
When prices are manually maintained in the shop, divergences from the ERP eventually arise. The cleanest solution is ERP-driven price synchronisation where the shop always reads from the ERP and never acts as the leading system.
Frequently asked questions
Can we store prices for individual customers rather than groups?
How is it ensured that business customers see their conditions after login?
What happens if a customer tries to buy products not approved for their group?
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