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E-Commerce: Checkout Optimisation

CheckoutOptimisation

The checkout is the most expensive point for drop-offs — customers are highly motivated, yet a significant share leave the process without completing an order. We analyse your checkout with funnel analysis, session recordings, and user tests, identify the friction points, and eliminate them systematically. Shorter forms, the right payment methods, clear communication — small checkout improvements translate directly into more completed orders.

Challenges you'll recognise

  • A significant portion of filled baskets are abandoned before an order is completed — but you don't know exactly at which step or why.
  • Customers complain about a cumbersome checkout or abandon on smartphone particularly often.
  • Mandatory registration before purchase is active and you suspect it deters new customers, but have no data on it.

Funnel Analysis

Before changing anything, we measure exactly where customers leave the checkout. We set up a complete checkout funnel in your analytics platform, segment by device, payment method, and traffic source, and identify the steps with the highest drop-off rates. On this data basis, we prioritise optimisations by actual potential.

Form Simplification

Too many required fields, unclear error messages, and missing address autocomplete are classic checkout killers. We reduce form effort to the necessary minimum, implement inline validation with helpful error messages, and set up address completion. Every removed required field reduces cognitive load at the most critical point.

Guest Checkout & Trust

Mandatory registration before purchase is one of the most common checkout abandonment reasons. We enable guest checkout and optimise the sequence of checkout steps so the registration prompt comes after the purchase. We also strengthen trust elements like security seals, return policy notes, and reviews directly in the checkout.

Mobile Checkout

Mobile checkout abandonment rates are often significantly higher than on desktop. We optimise touch targets, keyboard types per form field, the mobile payment flow, and presentation on small screens. Special attention goes to Apple Pay and Google Pay, which can substantially improve mobile checkout conversion.

Good to know

  • Checkout abandonment is the most expensive leak

    In checkout, customers are already purchase-ready — an abandonment here costs a near-certain order. Every friction point between 'Proceed to checkout' and 'Complete order' therefore has an outsized impact on revenue.

  • Mandatory registration costs new customers

    Forced account creation before a first purchase is one of the best-documented checkout abandonment reasons. Guest checkout with optional account creation after purchase solves this problem without losing any data needed for order processing.

  • Mobile checkout needs dedicated optimisation

    A checkout that works well on desktop is often a frustration on smartphone. Touch targets, keyboard types, mobile payment methods, and one-handed usability require dedicated optimisation work — they don't emerge automatically from responsive layout.

Frequently asked questions

Which checkout optimisations typically have the greatest effect?
Effectiveness depends on the current state of your checkout. From experience, guest checkout activation, form simplification, and the right payment methods often have the biggest leverage. What should be addressed first in your case is shown by the funnel analysis.
Do checkout changes always need to be validated with A/B tests?
Not always. Some changes — like removing an unnecessary mandatory registration — are so clearly identified as friction points that a test adds no additional insight. For changes where the right direction is unclear, we recommend A/B tests. We help you calibrate the effort correctly.
Can we redesign the checkout without touching the rest of the shop?
In Shopware 6, yes. The checkout is modularly structured and can be adapted independently from the rest of the shop. We can specifically optimise individual checkout steps, form layouts, and trust elements without triggering a complete shop overhaul.

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Why nextlevels

Success you can measure

With us you're always at the cutting edge of technology and benefit directly from our developer expertise. Together we analyze your shop, identify key areas and develop tailor-made solutions. Your goals and expectations are at the center of our work.

  1. Developers, not resellers

    Your shop is built by developers who understand the code — nothing gets passed to subcontractors.

  2. Shopware down to the detail

    Architecture, API integration and performance from hundreds of project hours.

  3. One team, every discipline

    Development, design and marketing from a single source — no friction at the handoffs.

  4. Built for growth

    We build for conversion, load time and revenue — not for gut feeling.

  5. Partner, not vendor

    We stay on after launch and keep developing your shop continuously.

Ready for your successful online shop?

Whether it's an improvement or a fresh start — a no-obligation conversation never hurt anyone.

Profile picture of Paul Kalisch, Executive Partner
Paul Kalisch
Executive Partner

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